Effective Date: January 1, 2025

Last Updated: July 28, 2025

Introduction

At Customer First Roofing ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website (https://www.customerfirstroofing.com) or use our services. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect two categories of information:

a) Non-Personal Information:

- Browser type, device, and operating system

- Website usage data (page visits, session length, clicks)

- IP address for analytics

b) Personal Information:

- Name, email address, phone number, mailing address

- IP address and location data

- Details submitted through website forms

2. How We Collect Your Data

Your data is collected through:

- Online forms submitted via our website

- Cookies and other tracking technologies (see Section 6)

- Third-party analytics tools like Google Analytics

- Direct communications including emails, phone calls, and messages



3. Legal Basis for Data Processing

We process your data under these legal bases:

- Consent: When you voluntarily provide personal information

- Legitimate Interests: For service improvement and fraud prevention

- Contractual Necessity: To deliver services you've requested

- Legal Compliance: To meet legal or regulatory obligations

4. How We Use Your Data

Your data helps us:

- Respond to inquiries and provide support

- Improve website performance and functionality

- Deliver targeted advertising via platforms like Google Ads

- Analyze usage trends and optimize services

- Comply with legal requirements

5. Third-Party Sharing & Advertising

We do not sell your personal data. We may share anonymized or aggregated data with:

- Google Analytics and Ads for performance and retargeting

- Ad networks for personalized advertising

- Hosting and security providers

You can opt out of advertising tracking:

- Google Ads Preferences: http://www.google.com/ads/preferences/

- NAI Opt-Out: http://optout.networkadvertising.org/

6. Cookies & Tracking Technologies

We use cookies to:

- Store user preferences

- Track site performance

- Deliver relevant ads

You can manage or disable cookies through your browser. More info: https://policies.google.com/privacy?hl=en-US

7. Data Security Measures

We use industry-standard protections including:

- SSL encryption

- Firewalls and intrusion detection

- Restricted data access

- Regular security audits

No method of transmission is completely secure. If a breach occurs, we will notify you as required by law.

8. Data Retention & Deletion Requests

We retain your data only as long as needed for:

- Providing services

- Meeting legal obligations

- Resolving disputes

To request deletion of your personal information, contact:

Email: ColtonHolsonback@Outlook.com

Phone: (256) 486-4342

9. Your Rights Under GDPR & CCPA

Depending on your location, you may:

- Request a copy of your data

- Ask to update incorrect information

- Request data deletion

- Limit or object to data processing

- Opt out of marketing emails

To exercise these rights, contact us at:

Email: ColtonHolsonback@Outlook.com

Phone: (256) 486-4342

10. Minors & Children's Privacy

Our services are intended for adults 18 and older. We do not knowingly collect information from children under 13. If we discover such data, we will delete it. Contact us if you believe a minor has submitted data.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on our website with a new "Last Updated" date. Continued use of our site means you accept any changes.

12. Contact Us

For questions about this Privacy Policy, contact:

Customer First Roofing

Huntsville, Alabama, United States

Email: ColtonHolsonback@Outlook.com

Phone: (256) 486-4342

Website: https://www.customerfirstroofing.com